“Be brave. Take risks. Nothing can substitute experience.”
TECHNICAL BUSINESS DEVELOPMENT MANAGER
Satisfying the increasing market demand for broader services, Sebastian Gogola, expands company penetration to include enterprise and commercial customers, establishing a partner ecosystem that enables a wider portfolio of offerings to drive greater go to market traction. Initiating technical scoping, coordination between engineering, product management and business teams to implement highly complex deals that range from OEM integrations, preloads to API integrations.
ENTERPRISE SOLUTIONS ENGINEER
Sebastian effectively utilizes his interpersonal sales skills to assist in the qualification of customer requirements and has the ability to align company products as the customer’s solution. He facilitates his technical pre-sales subject matter expertise partnering with sales account managers for client meetings. Procuring client business needs conducting detailed custom solutions for clients and prospects.
TECHNICAL SUPPORT MANAGER
As a Support Manager, Sebastian directed activities, optimized workflows, and allocated responsibilities for a team of 10 highly qualified, tri-lingual tech support specialists in a multi-cultural role supporting tier II technical needs of North & South America region. He demonstrated expertise in providing high & low-level technical assistance to the team; delivering superior service and support to customers.
Monitoring application & network performance management, Sebastian troubleshot technical issues and provided support in areas of Web, App and Cloud monitoring services. Provided pre and post sales technical assistance supporting NORAM & LATAM markets, and worked with engineering teams for defect reports and feature requests. He aligned objectives with members of Cloud Application Management teams to gather requirements and design solutions to meet monitoring needs of new products and services.
Sebastian functioned as a SQL developer supporting electronic payment processing applications; licensed technology in a highly secure data hosted environment. Expanded Ad Hoc reporting for financial institutions, designed queries, and retrieved or manipulated data upon client requests. Contributed to software development working closely with 3rd level increasing the quality of the deliverables.